FAQ’s

Q: WHAT PAYMENT METHODS DO YOU ACCEPT?

Ans: We accept the following Payment Methods:

Cash on delivery 

Debit / Credit cards: Coming Soon. 

For Bank Transfer:

Account No: 

Account Title: 

Bank Name:

 

Where is my order confirmation?

The order confirmation is automatically sent to the email address provided upon placing an order. If you have not received it within 24 hours, please:

  1. Check your spam or junk folder
  2. Contact us at dotecustomer@gmail.com

You will also receive a confirmation from the courier partner once your order has been fulfilled and handed over for delivery.

Why has my order been canceled?

Orders are typically canceled due to:

  • Stock issues
  • Explicit customer request

If we canceled your order due to a problem on our end:

  • We apologize for the inconvenience
  • We will provide an alternative product, if possible
  • We will process your refund in full as quickly as possible

If you did not cancel your order, please contact us via WhatsApp with your order number for further assistance.

Can I alter my order?

You can only edit your order before it is fulfilled and handed over to TCS for delivery. Please contact us through our WhatsApp helpline at +92 326 6118936.

Once your order has been processed and handed over to TCS, we cannot modify it. If you need a larger quantity or an additional product, please place a new order online.

When will my order arrive?

Delivery timelines:

  • Within Lahore: 2 days
  • Other cities: 2-4 days

If your order has not been delivered within the expected time frame, please contact us, and we will verify the status.

During inclement weather or on special occasions, please track your order through the courier partner or our website.

Is it possible to return my purchase if I change my mind?

Yes, we have a hassle-free return policy. You can return your purchase within 7 days of the purchase date, provided that:

  • The item is in its original condition
  • All tags and packaging are intact

What is the timeframe for receiving my order?

We aim to process and ship orders within 1-2 business days. Delivery time varies based on your location and the selected shipping method.

Typically, delivery takes 2-5 working days. You can check the estimated delivery date during checkout or contact us for clarification.

Can I track my order?

Yes, upon shipment, you will receive a tracking number. Use this number to monitor your shipment's progress on our website or the carrier's website.

How can I determine if a bag will fit my laptop, phone, or wallet?

On our website, each product has:

  • Comprehensive descriptions
  • Detailed measurements

Compare these details with the dimensions of your laptop, phone, or wallet to ensure a proper fit. If you need further assistance, please contact us.

What should I do if I receive a damaged or defective item?

We apologize for any inconvenience. Please contact us promptly with:

  • Your order number
  • Images of the issue

We will resolve the matter quickly by:

  • Sending a replacement, or
  • Issuing a refund

Is there an option for personalizing items?

We will be offering personalization options in the near future, including:

  • Addition of initials
  • Gift wrapping

How do I contact your customer support team?

You can reach us via:

Our customer support team is available during regular business hours and will respond to your inquiry promptly.

Contact Details:


WhatsApp:  +92 326 6118936
Email: dotecustomer@gmail.com